Help Center

Help Center

TeacherZi Help Centre

Welcome to the TeacherZi Help Centre—your go-to resource for support, troubleshooting, and guidance on using our platform. Whether you're a student, parent, educator, or retailer, we are here to help you make the most of your experience.

 

🎓 Learning & Education Support

📘 Mock Tests & Performance Tracking

📌 How can I take a mock test?

 

  1. Open the TeacherZi App and navigate to the Mock Tests section.
  2. Select your subject and difficulty level.
  3. Start the test and track your progress.

📌 How do I check my performance?

 

  • After completing a test, visit Performance Reports to analyze your strengths and weaknesses.
  • View rank-based rewards and see how you compare with other students.

🏆 Scholarships & Rewards

📌 How can I qualify for scholarships?

  • Scholarships are awarded based on test performance, engagement, and leaderboard rankings.
  • Check the Scholarships section for eligibility details.

📌 How do I claim my scholarship rewards?

  • Eligible students receive a notification and can redeem rewards via the Scholarship Dashboard.

 

👩‍🏫 Connecting with Teachers

📌 How do I find an expert tutor?

  1. Go to Teacher Connect in the app.
  2. Browse by subject or skill (Academics, Music, Sports, etc.).
  3. Book a one-on-one session or join a group class.

 

📌 Can parents track their child’s progress?

  • Yes! Parents can access the Student Report Section to monitor learning progress.

 

💳 Payments & Financial Services

🔄 How to Make Payments

📌 What payment options are available?

 

  • 💳 Debit/Credit Cards
  • 📱 UPI & Digital Wallets
  • 🏦 Bank Transfers

 

📌 How to pay bills using TeacherZi?

  1. Open the Payments section.
  2. Select the type of bill (Electricity, Mobile Recharge, etc.).
  3. Enter details and confirm the payment.

 

💰 Retailer Commission & Earnings

📌 How do retailers earn commissions?

  • Retailers can offer bill payment services through TeacherZi and earn commissions on every successful transaction.
  • Visit the Retailer Dashboard to track earnings.

 

📌 How can a retailer withdraw earnings?

  • Go to Earnings & Withdrawals, enter your bank details, and request a payout.

 

🔐 Transaction Security & Refunds

📌 How does TeacherZi ensure payment security?

  • End-to-End Encryption for all transactions.
  • Multi-Factor Authentication for sensitive payments.

 

📌 How do I request a refund?

  1. Go to Transaction History and select the payment.
  2. Click Request Refund and follow the instructions.

 

⚙️ Account & Technical Support

🔑 Login Issues & Password Reset

📌 What should I do if I can't log in?

  • Check credentials: Ensure your username and password are correct.
  • Reset Password: Click ‘Forgot Password’ to reset it.

 

📌 How do I update my email or phone number?

  1. Go to Profile > Edit Profile.
  2. Enter new contact details and verify the change.

 

🖊️ Updating Profile & Settings

📌 Can I customize my learning preferences?

  • Yes! Adjust your subject interests, notification settings, and study mode under Settings.

 

🚀 App Performance & Troubleshooting

📌 The app is slow or crashing. What should I do?

  • Clear cache from your device settings.
  • Update the app to the latest version.
  • Restart your phone and try again.

 

📌 How can I report a bug?

  • Go to Help & Support > Report an Issue and describe the problem.

 

📞 Contact & Customer Support

📧 Email & Helpline

📩 Email: support@teacherzi.com
📞 Helpline: + 91 91 9088 3141 20

 

💬 Live Chat & Community Support

  • Live Chat: Available 24/7 in the Help & Support section of the app.
  • Community Forum: Ask questions, share insights, and connect with other TeacherZi users.

 

🔗 Additional Resources

  • 📚 FAQs | 💡 User Guides | 🔎 Privacy Policy

We’re here to help! 🚀 If you need further assistance, reach out to us anytime!